What is CakeStyle?
CakeStyle is a new way to do personal styling. We take women's fit and wardrobe information and match them with their own CakeStylist. Each member's stylist handpicks looks to send to her, makes a video of each look explaining how to wear it, and sends the box to her door. Clients keep only what they love.
How do I use CakeStyle?
It's super simple. Give us some basic information about what you currently wear, what you'd like to wear and your sizing. We take it from there.
What kind of clothes do you sell?
We're focused on both casual and professional wear. Whether you need pulled together weekend looks or a sleek dress for a big meeting, we can help you.
Do I get to see the items before they are sent to me?
No, we choose outfits that we think work for you, and give you edited choices so that you only get the best of the best.
Is there a membership or service fee?
No. You only pay for the clothes you decide that you'd like to keep.
Is there an obligation to buy, or a minimum keep per box?
No, there are no minimums. You only pay for what you love! It's completely risk-free to get a box of gorgeous clothes in the mail.
How do you actually make money?
We source the best clothes wholesale and sell them at retail prices. That markup is where we make our money (just like your favorite boutiques and department stores).
What if I don't like anything you send me?
We really don't think that will happen, but if it does, your stylist will reach out to understand what wasn't working. You can get a second box in the mail with revised looks, if you wish.
Where do you ship?
Anywhere in the US.
How long will it take to get my first box?
We try to have your box to your door two weeks after you have completed your style profile and requested a box.
How long do I have to decide what to keep in my box?
You have up to 7 days to try everything on at home, keep what you love and send the rest back. If you have not returned your box to UPS after 10 days and we haven't heard from you, we will charge your payment method for the full amount of the box.
To be eligible for free shipping, just return your box to UPS within 7 days of receipt. Boxes postmarked after 7 days will be charged a shipping fee of $20.
How often do you send the boxes?
Your stylist will be in touch each season (winter, spring, summer and fall) to get started on your next box. If you'd like to receive more frequent boxes, just let us know!
CAN I MEET WITH SOMEONE IN PERSON?
Currently, we only offer the option to request a box to receive via UPS, and have discontinued appointments in our studio. Your stylist would be thrilled to talk with you via phone or video chat before preparing your box so she can get to know you better. Just let her know!
Am I charged for a whole box?
No. We will only charge you for the items you keep. We take your credit card information before sending you a box but do not charge you until we've received your box back.
How much is shipping?
It's free for all clients who postmark their return box within 7 days! Yippee!
What sizes do you work with?
Currently we work within sizes 0-14. We are a small company and we are limited in the sizes we can carry. We hope to include other sizes in the near future!
Can you tell me more about your stylists?
Our stylists are experienced fashionistas who have an eye for trends and how to adapt them to every body.
Do you have gift certificates?
We sure do! Click HERE to purchase one!
What is your return policy?
We can accept returns or exchanges on purchased items within 30 days after the date you received your box. If you purchased at an appointment, you have 30 days after the date of purchase to return any items to CakeStyle.
How do I return a purchased item to cakestyle?
If you have already shipped your CakeStyle box back, but would like to return a purchased item within the 30-day window, you may request a UPS return label from CakeStyle for $8. You may also choose to pay for return shipping with the carrier of your choice. For returns on items purchased at an appointment, you may drop the items off at our offices at no charge, request our standard UPS return shipping label for $8, or ship the items via the carrier of your choice.
Do you custom fit clothes?
We do our best to get clothes to fit you perfectly, but we don't do alterations. You should find a quality tailor near you who can help you with the alterations commonly needed for the types of clothing we sell, such as hemming and shortening of sleeves.